B.C.’s Transportation Ministry wants to know how its doing

B.C.’s Transportation and Infrastructure Ministry has launched its annual customer satisfaction survey to get feedback on the services it oversees.

The 17th annual survey is open for comments until the end of August.

“The 2021 survey has new questions about the services of the ministry, including winter highway maintenance, active transportation options, commercial vehicle safety and enforcement, passenger transportation licensing (including ride-hailing services) and COVID-19 travel information.

Other topics include highway conditions, social media, websites, inland ferries (ferries that sail on lakes and rivers) and rural subdivision approvals,” a news release from the ministry stated.

The survey, which takes about 10 minutes to complete, also invites people to share their experiences interacting with ministry staff, including rating aspects of courtesy, fairness, information and accessibility, as well as response times and general satisfaction with services provided.

These interactions could range from checking the DriveBC website, to commercial vehicles visiting a weigh scale.

Data collected will be analyzed to understand how the ministry is supporting people in specific service and geographic areas.

People can complete the survey online by visiting: https://survey.th.gov.bc.ca/transportation2021