Interior Health support tool enhanced to help patients with bookings

Interior Health has added new features to its Digital Health Support Desk.

As of Friday, July 15, the digital tool that enables patients, caregivers and families access to IH virtual and digital tools was enhanced with the addition of public technical support for online lab appointment bookings to the toll-free telephone service.

“More people are using technology and so we’ve launched Digital Health Support as a one-stop shop to help navigate our various digital services,” said Mal Griffin, Interior Health vice president of digital health.

“We formerly had separate support desks managed by different teams. With this change, we are continuing to enhance the user experience for patients and their families by providing one phone number they can call for support.”

Previously, people could speak with a Digital Health Support Desk team member by calling 1-844-870-4756. Support is offered for several digital services, including MyHealthPortal, password and login ID resets, enrolments, and proxy requests.

The change Friday means support is now also available for bookings or to reschedule outpatient lab appointments or blood tests through the service.

“We can also assist members of the public with using Zoom videoconferencing for a virtual appointment, whether you need help downloading Zoom or selecting the right audio and video settings, or even setting up a Zoom test visit,” added Griffin.

“The Support Desk team can ensure you are prepared for an effective virtual experience.”

The hours of operation for the Digital Health Support Desk are 7 a.m. to 7 p.m., Monday to Friday. The service is not available on weekends or statutory holidays.