Interior fire dispatch network expands backup safeguards with new 911 system

A major upgrade is underway for fire dispatch systems serving dozens of communities in B.C.’s Interior.

Kelowna and Kamloops are implementing a two-phase transition to Next Generation 911 technology, designed to improve system stability and allow both centres to support each other during large-scale emergencies.

Phase two of the project will add backup safeguards to maintain service during call surges or if a primary dispatch site becomes unavailable.

“This partnership strengthens the reliability of fire dispatch services,” said Scott Johnson. “The added safeguards ensure emergency calls can continue to be received and dispatched even in the event of a major disruption.”

The system will serve a combined 90 fire departments, while both dispatch centres remain separate and accountable to their own governance structures.

The shift is part of a nationwide move mandated by the Canadian Radio-Television and Telecommunications Commission to transition away from legacy 911 systems.