Connection issues impacting police dispatch centre, not 911

Nov 14, 2023 | 4:45 PM Pete McIntyre

The B.C. RCMP Southeast District’s phone lines has been affected by connection issues Tuesday.

At approximately 4:30 p.m. Nov. 14, the RCMP said the 911 dispatch centre is experiencing connection issues resulting in some telephone interruptions.

Mounties said the issue was not affecting 911 calls, which are being routed and dispatched according to priority, as usual.

The service interruption is affecting the non-emergency lines, which cannot be routed to the dispatch centre after hours as is normally done.

The RCMP said the problem may affect response times to non-emergency calls.

“This outage is temporary and we are working hard to return full service delivery as quickly as possible,” Sgt. Kris Clark of the BC RCMP said.

“If you have a non-emergency call outside of normal business hours, please expect that your call may not be returned until the next business day.”

Anyone reporting an emergency is still urged to call 911.